This role offers a competitive salary, hybrid working (London-based, office day Monday and one other at least), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £32,000 - £37,000 per annum

Location: London/Hybrid (2 days per week in office, every Monday mandatory)

About the role

We are looking for an External Affairs Officer to work within our External Affairs team in the Advocacy department. You will help to devise and deliver stakeholder engagement programmes to ensure Which? can influence and is well positioned with key external audiences and contribute to doubling our advocacy impact. You will be influencing some of the biggest household name brands.

Key responsibilities include: 

• Responsible for the development and delivery of effective proactive stakeholder engagement strategies with support from the External Affairs Managers. 
• Develop relationships with key stakeholders, influencing them to drive positive change for consumers and feed back key learnings from businesses and other stakeholders to help inform, support and shape our wider work as well as to increase awareness and understanding of Which? and gather intelligence. 
• Develop and deliver strategies to influence business change in key markets of interest to Which? 
• Drive innovation across the External Affairs team, exploring new, innovative ways to engage with stakeholders and influence business change, in line with a “test and learn” approach 
• Work effectively with teams across Which? to ensure a collaborative approach regarding engagement programmes with businesses, regulators, and other key stakeholders.
• Manage day-to-day reactive enquiries from stakeholders on Which? editorial work, campaigns and policy areas.
• Manage and attend meetings with stakeholders and support briefings to senior management for engagement with high-level stakeholders across relevant issue areas.

About you:

We're looking for someone who has proven experience and expertise in building relationships and influencing stakeholders to achieve change. You will be able to develop and deliver strategies to achieve positive change for consumers in key policy areas. You will be be able to cultivate a good network of relationships with both internal and external stakeholders and feed intelligence on business and wider stakeholder views into the organisation, alongside analysis of what they mean for consumers and recommendations of activity in response. We are looking for someone who has a keen eye for detail and can work in a fast paced environment with strong verbal and written communications skills.

The interview process for this role involves:-

• A chat with the hiring manager by phone (typically 30 minutes), followed by
• An interview on video (approximately 60 minutes) consisting of values and experience-based competency questions and an interview task

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Pluxee which offers large %% off every day shopping and holidays 
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines 
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd. 

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.