There are two roles offering a competitive salary, hybrid working in London (office day is Thursday), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £38,000 - £40,000  per annum (Earning potential of an additional £10k in bonus)

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.

Are you someone who builds strong client relationships while spotting new ways to grow? Which? is the UK's consumer champion, and we're looking for an Account Manager to help shape partnerships across our Retail & Manufacturer sector.

This is a chance to manage a varied portfolio, guide clients through their journey with us, and help create commercial value that lasts. You'll work with autonomy, balancing your time between looking after existing partnerships and exploring new opportunities that make a real difference.

About the Role

You'll support commercial growth across Which? B2B propositions, working with clients to get the most from their partnership with us. Could you see yourself using your commercial insight to spot new routes to revenue and build trusted relationships?

Key Responsibilities include:

• Identifying and developing new business opportunities, building a strong pipeline and educating potential partners about the value of working with Which?
• Managing client relationships to help them succeed, including renewals, upselling and creating long-term advocates
• Keeping CRM records accurate and reporting on what's working, what could improve, and where the gaps are
• Working with colleagues across teams to coordinate activity and share insights that help us all achieve more together

About You

You'll bring experience in sales, business development and managing client relationships. Can you work confidently with numbers like conversion rates and percentages, and turn data into action?

• You're commercially minded, organised and skilled at building relationships
• You communicate clearly with colleagues and clients, and enjoy working together to find solutions
• You can manage several opportunities at once, stay calm under pressure and know what to prioritise
• You're confident using Microsoft Office, especially PowerPoint, Word and Excel
• For a full list of essential requirements, please refer to the role profile, which can be downloaded as a PDF at the bottom of this advert.

The Interview Process

Stage 1: 1 hour Interview (including) a task with Russell Stables: B2B Commercial Team Manager (Manufacturers) and Mehak Arora: B2B Commercial Team Manager - Retail & Supermarkets. The task will be sent approx 48 hours in advance and will consist of a brief presentation  brief presentation on the value of Which?

Stage 2: Second round: 20 minutes Informal chat with Parisa Atoufi, Head of B2B Commercial 

Benefits

We also have these benefits for you to consider:

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere" for 4 weeks of the year policy
• A great work-life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

We're proud to be ranked 3rd in the 'Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note:

1. You must meet the essential criteria listed within the Role Profile, to have your application reviewed.
2. Applications should be submitted via our online careers site, we are unable to accept applications by email. However, if you require an alternative application method as a reasonable adjustment, please contact us using the details above.
3. We reserve the right to withdraw this advert at any given time due to the number of applications received.