Our values

A staff member smiling

We care

  • Actively listen to people and encourage feedback

  • Treat people respectfully, creating a positive and inclusive environment

  • Go out of your way to find time for, and help others

  • Put the interest of consumers and members first

  • Share and recognise success

We're rigorous

  • Take responsibility for your work and take pride in what you do Challenge assumptions and seek out different perspectives

  • Make evidence-based decisions

  • Produce high quality work

  • Look for ways to make continuous improvements

We're brave

  • Challenge the status quo by asking questions or speaking up

  • Take the initiative to find solutions and try new things

  • Constructively stand up for your beliefs on what is right for consumers, members and colleagues

  • Encourage giving and receiving honest feedback 

  • Trust others to do a great job, empowering your colleagues

We make it happen

  • Deliver on your promises and your goals

  • Show perseverance and resilience by working through blockers to deliver outcomes

  • Look for ways in which you can make things better

  • Deliver positive outcomes and positive change

  • Take the initiative to ensure what you are doing aligns to the Which? goals and ambitions

We're connected

  • Gain insights from others’ perspectives – internal and external

  • Work collaboratively across Which?, building and using a network of contacts

  • Proactively share your knowledge and insights

  • Work in a way that builds trust and strong relationships

  • Invite others to test your thinking

Celebrating our values

Here we share the LinkedIn posts of our Values Sharer Award winners for 2024

 

People, Person, Adult, Female, Woman, Coat, Jacket, Glasses, Male, Man