Our commitment to inclusion

2 staff members chatting in a meeting booth

At Which?, our daily mission is to drive real change with ‘improving life for consumers’ at its core. We nurture a diverse workplace, with a commitment to mirroring the varied consumer base we serve.

Our goal? To champion every UK consumer by understanding, representing, and reaching diverse individuals.

Our inclusive culture ensures everyone feels valued and heard so we can deliver real impact.

Our Equity, Diversity and Inclusion strategy

We will:

  • create an organisation that is reflective of the consumers we're here to support

  • have an equitable and inclusive culture where everyone can thrive

  • continue to build EDI confidence and empower colleagues to take action

  • have consciously inclusive people policies and processes, pay and benefits that are free from bias and buildings that work for everyone

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Our Networks

Our employee-led networks celebrate our diverse perspectives and create a genuine sense of belonging. These groups make it easy to connect with colleagues through shared interests or unique lived experiences - offering a safe space to share ideas, find support, and collaborate to drive positive change across our organisation.

As well as the below, we have support groups around parenting, menopause and wellbeing, so you can seek out a good network of people to chat. to. 

We’d love to support colleagues in creating more networks in the future.

The Mosaic Network brings together our ethnic minority colleagues to celebrate cultural diversity and help make Which? a more inclusive place to work. It’s a space to connect with others, share perspectives on the things that matter to you, and get involved in social events. We also work closely with the wider business to help shape our inclusion strategy. We’re always looking for new members to join us and bring fresh ideas to the group.

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Our Disability, Accessibility and Neurodiversity Network supports colleagues with disabilities, long-term health conditions, and neurodivergent thinkers. The group focuses on raising awareness and ensuring everyone has the right environment to do their best work. It’s a supportive space to share experiences, access resources, and help us build a deeper, more positive understanding of disability and accessibility across Which?.

Hear more from Steve Pinches, Leadership Team member and Chief Product and Technology Officer talking about his own neurodivergence on LinkedIn here.

Diverse opportunities for all

We champion inclusivity through our partnerships with charities and organisations, offering a wide range of programmes aimed at underrepresented talent from school work experience to apprenticeships and paid internships. Below are just a few examples.

Social Mobility

Cherie Willers, our Head of Communications spoke with new graduates from lower socioeconomic backgrounds in a session with The Ladder Group, a careers and social mobility specialist. It made her stop and reflect on her own route into work.

Read about Cherie's career journey on LinkedIn here.

Picture of our Head of Communications, Cherie Willers on a mountain walk in a field of heather

Apprenticeships 

At Which? we have between 6 and 10 apprentices in the business at any one time. Here is what Jasmine, our current Poeple Team Apprentice has to say about working here: 

"This decision has proven to be incredibly valuable; by engaging in live, professional scenarios, I have been able to develop a brand-new skill set in an environment where learning never stops and being part of the HR team at Which? has given me the perfect entry point into the field of HR". 

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Under-funded schools and racial equality

Every year, we work with external partners to host secondary school students from diverse groups, sharing insight into the work we do and to share career advice from colleagues.

Watch the video to find out more about an event we hosted previously Let's get down to basics to see more about the day.

Under represented communities

We partnered up with Creative Access to support underrepresented communities within the creative industry, and the turnout was brilliant. Such an eager group of people, all ready to dive into the world of Which? and looking for genuine advice on how to break into the industry.

​Read more about the event on LinkedIn here.

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Pay Gap Reporting

You can see our gender, ethnicity and disability pay gap reports and related action plans here.

Respect

Respect is our cornerstone, with zero tolerance for discrimination. Our Fair Treatment statement is a testament to this commitment.

Ex-Offenders Policy

We do not ask about criminal records in the recruitment process.

If your application is successful and we offer you a role at Which?, there are some roles where we may require a basic disclosure check*. Examples of these types of roles are Member Service Advisors and Tech Support Advisors working within our Commercial Division. We'll carry out those checks because the roles may have access to member details.

*Basic disclosures will only show convictions that are not ‘spent’.