Our commitment to inclusion

2 staff members chatting in a meeting booth

At Which?, our daily mission is to drive real change with ‘improving life for consumers’ at its core. We nurture a dynamic, diverse workplace, with a commitment to mirroring the varied consumer base we serve.

Our goal? To champion every UK consumer by understanding, representing, and reaching diverse individuals.

Our inclusive culture ensures everyone feels valued and heard so we can deliver real impact.

Here's our strategy

  • Create an organisation that is reflective of the consumers we're here to support

  • Have an equitable and inclusive culture where everyone can thrive

  • Continue to build EDI confidence and empower colleagues to take action

  • Have consciously inclusive people policies and processes, pay and benefits that are free from bias and buildings that work for everyone

 Our Networks

Inclusivity at Which? goes beyond policy; it's integral to our business ethos. In our employee driven networks every voice is heard - they include the LGBTQ+ Network, Mosaic Network, and Disability, Accessibility and Neurdodiversity Network. They are pivotal in creating an inclusive, understanding environment; a space to share experiences, provide support and not only create greater awareness but reduce any barriers within Which?

Read more about them and what they do: Our Networks

We also have support groups around parenting, menopause and wellbeing, so you can seek out a good network of people to talk with.

 

Four individual photos of people, three women and one man

Diverse opportunities for all

We offer a wide range of programmes that champion under represented talent from school work experience to apprenticeships and paid internships. We champion inclusivity through partnerships with the 10,000 Interns Foundation and Open Palm.

Portrait of Meggy Tabiri

Meggy Tabiri, Governance intern

“This experience has definitely enhanced my interest in both law and corporate governance. I have also learnt things beyond my interest through being introduced to various areas within the company, ranging from product and services to finance.”

People, Person, Adult, Female, Woman, Crowd, Pants, Male, Man, School

We teamed up with the charity Open Palm to host more than 35 secondary school students from diverse groups, sharing insight into the work we do and career advice from colleagues.

Watch the video Let's get down to basics to see more about the day.

Pay Gap Reporting

You can see our gender, ethnicity and disability pay gap reports and related action plans here.

Respect

Respect is our cornerstone, with zero tolerance for discrimination. Our Fair Treatment statement is a testament to this commitment.

Ex-Offenders Policy

We do not ask about criminal records in the recruitment process.

If your application is successful and we offer you a role at Which?, there are some roles where we may require a basic disclosure check*. Examples of these types of roles are Member Service Advisors and Tech Support Advisors working within our Commercial Division. We'll carry out those checks because the roles may have access to member details.

*Basic disclosures will only show convictions that are not ‘spent’.