This role offers a competitive salary, hybrid working (Cardiff one day a week in the office), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £26,000 - £28,000 per annum

This is a 12 month fixed term contract to cover secondment. 

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.

About the role

B2B Coordinators play a critical role for the day to day running and smooth operations of the B2B team. 

The Coordinators are responsible for providing a high level of support to the B2B Management team on an on-going and ad hoc basis to help drive efficiencies and business objectives. 

B2B Coordinators are accountable for ensuring pipelines are added to our CMS system, that the licensing process is being followed accurately and systems are operating efficiently.  

They are also responsible for overseeing the compliance of the Endorsement Team, including brand protection, brand commitment to ROI/testimonials and accurate input of data inline with process documents and audit recommendations.

Key responsibilities include: 

Takes ownership and is the lead person for reviewing product testing databases and ensures accurate information on sales pipelines (new/renewal opps & brandlisting) is available in our CMS system for Account Managers.  

• Conducts regular audits on our CMS platforms to ensure compliance and report any issues or inaccuracies to the B2B Commercial Operations Team Lead
• Responsible for managing and reviewing Process documents and updating them when any changes are made and notifying relevant team members of any updates.
  Proactively identifies ways to improve or streamline our process and create new processes to support this with roll out to teams
• Is the main point of contact with Finance regarding invoices and outstanding invoices

About you:

• Very good organisation and time-keeping skills
• Attention to detail
• Familiar with CRM systems 
• Strong communication and influencing skills
• Ability to explain change and new ways of working to achieve desired outcomes

The interview process for this role involves:-

• Interview will be 1.5 hours with 45 minute interview and 15 mins task with 30 mins preparation time

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service) 
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines 
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere” for 4 weeks of the year policy
• A great work-life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

We're proud to be ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note:

1. You must meet the essential criteria listed within the Role Profile, to have your application reviewed. 
2. We are unable to accept applications by email. Only candidates who apply by completing the online application via the careers site will be considered.
3. We reserve the right to withdraw this advert at any given time due to the number of applications received.