This role offers a competitive salary, hybrid working in London with 1 days in office (Tuesday), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary: £30,000 - £33,500 per annum

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.

Are you ready to help shape how we connect with our members? At Which?, we're looking for a CRM Executive to join our member engagement team and support meaningful contact with the people we serve.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. This is your chance to use your email marketing skills to help members get more value from their membership.

About the Role

You'll support our managers to better engage and retain members by finding their "next best action". Working across online and offline channels, you'll help create emails, app messages and direct mail that truly connect. Could you bring fresh ideas to improve how we talk to our members?

Key responsibilities include:

• Looking after assigned CRM programmes from start to finish, including scheduling, reporting and suggesting improvements
• Setting up offers, building landing pages and briefing Member Services
• Running tests to improve performance and using data to make smart choices
• Supporting our new Customer Data Platform and helping build tailored campaigns
• Keeping up with email marketing trends and sharing useful insights with the team

About You

What background will help you succeed here? We're looking for someone who has sent email marketing campaigns using an Email Service Provider and has strong attention to detail.

• You have a real interest in email marketing and industry best practice
• You're organised and can manage your time well
• You can analyse data and spot what's working
• You work well with others and communicate clearly
• For a full list of essential requirements, please refer to the role profile, which can be downloaded as a PDF at the bottom of this advert.

The interview process

1st stage - 15 minute intro call with Cameron Burrage - Senior CRM Manager via TEAMS
2nd stage - 45 minute interview with Cameron and Jon Ballantyne for selected candidates also via TEAMS

Benefits

We also have these benefits for you to consider:

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere" for 4 weeks of the year policy
• A great work-life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

We're proud to be ranked 3rd in the 'Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note:

1. You must meet the essential criteria listed within the Role Profile, to have your application reviewed.
2. Applications should be submitted via our online careers site, we are unable to accept applications by email. However, if you require an alternative application method as a reasonable adjustment, please contact us using the details above.
3. We reserve the right to withdraw this advert at any given time due to the number of applications received.