This role offers a competitive salary, hybrid working in London with [Tuesdays in office], 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £42,000 - £46,500 per annum

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.

Are you looking for a role where you can shape how we connect with our members? Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. We're looking for a CRM Growth Manager to join our Member Engagement team on a 12-month fixed-term contract.

This is a chance to work at the heart of our member engagement strategy. You'll help us build better ways to connect with members through smart use of data and technology. What you create will have a real impact on how we support and retain our members.

About the Role

You'll be the technical and strategic hub for the Member Engagement team. Working closely with colleagues, you'll bring together tools, data and testing to help us improve how we engage with members. Does helping teams work smarter through better systems and insights sound like something you'd enjoy?

Key responsibilities include:

• Guide the team on CRM technology, integrations and tools that make our work more effective
• Set up and support testing so we can learn what works and improve over time
• Translate business goals into member engagement activities and communication plans
• Work with our analytics team to track what matters and recommend improvements
• Help reduce manual tasks across the team through smart automation

About You

You'll have a background in marketing, retention or CRM, and you're comfortable working with data to make decisions. You understand how to balance priorities and enjoy bringing people together around shared goals. Can you see yourself using your technical skills to help a team achieve more?

• Experience working in marketing, retention or CRM roles
• Comfortable using MS Office or Google programmes
• Skilled at thinking strategically and managing projects
• Confident working with data to guide decisions and improve performance
• Able to build relationships with different teams and stakeholders
• For a full list of essential requirements, please refer to the role profile, which can be downloaded as a PDF at the bottom of this advert.

The interview process

Interview 1 - initial interview via TEAMS, 30 minutes with Jeannine Rafferty - Head of Member Engagement

Interview 2 - 45 minute interview with task via TEAMS, task will be sent in advance; with Jeannine and Alisha O'Malley - CRM Growth Manager

Benefits

We also have these benefits for you to consider:

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price
• Discount site Pluxee which offers large % off every day shopping and holidays
• Work from (almost) anywhere" for 4 weeks of the year policy
• A great work-life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

We're proud to be ranked 3rd in the 'Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note:

1. You must meet the essential criteria listed within the Role Profile, to have your application reviewed.
2. Applications should be submitted via our online careers site, we are unable to accept applications by email. However, if you require an alternative application method as a reasonable adjustment, please contact us using the details above.
3. We reserve the right to withdraw this advert at any given time due to the number of applications received.