This role offers a competitive salary, hybrid working (London/Hybrid with minimum of 1 day per week in the office, Thursdays mandatory), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £60,000 - £65,000 per annum

*** This role is being offered on a 14 month FTC - Maternity cover***

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.

About the role

Are you ready to shape digital experiences that help millions of people make confident decisions? Which? is the UK's consumer champion, and we're looking for a Senior Product Designer to guide high-quality design work within our product teams.

You'll take ownership of complex design challenges, working alongside Product Managers, Engineers and Researchers to create solutions that truly work for users. From discovery through to delivery, you'll help shape products that make life simpler, fairer and safer for everyone.

What kind of problems will you solve? You'll work across the full product lifecycle, bringing clarity to complex user journeys and ensuring our digital experiences are usable, inclusive and aligned with what people need. Could you see yourself helping to build trusted relationships across teams and sharing your skills to support others?

Key responsibilities include:

• Guide product and service design within a squad, creating clear and usable solutions that meet user needs and product goals
• Work together with Product Managers and Engineers to shape problems and design effective digital experiences
• Use research insights and data to inform your design decisions and help shape product direction
• Communicate your design thinking clearly, showing trade-offs and expected outcomes to stakeholders
• Support design quality across teams by sharing knowledge and helping less experienced designers grow

About you

• You have strong skills in user interface design, interaction design 
• You are confident in service design and mapping end to end journeys 
• You can use prototyping to explore ideas, test concepts and communicate solutions
• You are skilled in utilising current AI powered tools throughout your workflow
• You understand accessibility and inclusive design principles and how to apply them in practice
• You're comfortable working with complexity and can balance quality design with pace of delivery
• For a full list of essential requirements, please refer to the role profile, which can be downloaded as a PDF at the bottom of this advert

The interview process for this role involves:-

• 45 mins video Interview via MS Teams with Head of Head Of Product Design and User Research
• 90 mins video Interview via MS Teams with Product Design Colleagues (30 mins on a case study with Q&A, then 30 mins competency questions, then 30 mins general Q&A plus candidates questions.

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service) 
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines 
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere” for 4 weeks of the year policy
• A great work-life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

We're proud to be ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note:

1. You must meet the essential criteria listed within the Role Profile, to have your application reviewed. 
2. Applications should be submitted via our online careers site, we are unable to accept applications by email. However, if you require an alternative application method as a reasonable adjustment, please contact us using the details above.
3. We reserve the right to withdraw this advert at any given time due to the number of applications received.

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