This role offers a competitive salary, hybrid working in London with 1 day per week - Tuesday - in office (occasionally more), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6%. Please note this is a fixed term contract until the end of June 2027, with possibility of extension.

Salary £35,800 - £42,000 per annum

Please also note that only applications with a cover letter outlining why you would be suitable for this role, including how you bring the research, writing and data analysis skills required, will be considered. Your application will be rejected if you do not supply a letter or do not have these skills. 

Are you passionate about putting consumers first and creating content that makes a real difference?

Which? is looking for a Senior Researcher/Writer with interest in working on money topics, especially insurance, to join our team. You'll guide project teams, carry out research that matters including crunching data, and turn complex findings into reviews and other content that people trust and understand. This is your chance to build expertise, share what you know, and help shape work that protects consumers across the UK.

Could you bring together research skills, clear writing and data analysis to help us keep making life simpler and safer for everyone?

About the Role

You'll work primarily on insurance with an experienced team including a highly experienced senior researcher/writer and market analyst. You'll work across different channels, creating content that speaks clearly to consumers and supports our goals. Managing projects, deadlines and relationships with colleagues will be part of your everyday work. You'll also support others in the team, sharing skills and helping us keep quality high.

What will your day-to-day involve?

Key responsibilities include:

• Managing projects working with others to create research and content that puts members and consumers at the heart of everything
• Planning and carrying out research that fits our aims and answers the questions people care about
• Writing clear, engaging content for different platforms, including reviews of best and worst insurance services, news content and features based on your findings
• Keeping online content fresh and making sure it meets targets for reach and engagement
• Supporting colleagues by sharing your expertise and helping less experienced team members grow

About You

You'll have a background in research and be skilled at turning data into stories people want to read. You're comfortable using different research methods and can write accurate, jargon-free copy. You're adept at, and enjoy, crunching data, and have an eye for detail. You manage your time well, stay open to feedback, and enjoy working together with others to get things done.

• Research background with knowledge of different research methods and how to choose the right approach
• Proven ability to write excellent, accurate copy and spot the stories in data
• Skilled in using Microsoft and Google tools, including analysing data in Excel or Google Sheets
• Understanding of web metrics such as SEO and traffic metrics
• Strong time management skills, including juggling tasks, meeting deadlines and staying within budget
• For a full list of essential requirements, please refer to the role profile, which can be downloaded as a PDF at the bottom of this advert.

Interview Process:

The interview process is two hours in total- consisting of one hour via TEAMS with structured questions. The second part of the interview will consist of a written task which you will have a further hour to complete and return.

This process is conducted with Paul Davies - Principal Money Researcher/ Writer  and Grace Witherden, Content Editor

Benefits

We also have these benefits for you to consider:

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere" for 4 weeks of the year policy
• A great work-life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

We're proud to be ranked 3rd in the 'Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note:

1. You must meet the essential criteria listed within the Role Profile, to have your application reviewed.
2. Applications should be submitted via our online careers site, we are unable to accept applications by email. However, if you require an alternative application method as a reasonable adjustment, please contact us using the details above.
3. We reserve the right to withdraw this advert at any given time due to the number of applications received.
4. Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.