This role offers a competitive salary, hybrid working in Cardiff with [3 days per month in office], 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary:  £37,000 - £42,000*

*(plus up to £6k potential bonus - £2k budget, £2k plan, £2k stretch - to be paid annually - specific KPI measures to be agreed by Manager)

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.

Are you ready to help grow a service that protects what matters most to people?

Which? is looking for a Wills Partnerships & Relationship Manager to join our team. This is your chance to shape the future of Which? Wills by building trusted relationships with charities, legal partners and other organisations. You'll help more people access our Wills and Power of Attorney service while supporting our wider goals for 2030.

About the Role

As our Partnerships and Relationship Manager, you'll be the main contact for Which? Wills clients. You'll focus on growing partnerships in the charity and legacy sector while making sure everything runs smoothly for the people we support. Could you be the person who brings partners together and helps them achieve their goals?

Key responsibilities include:

• Find and create new partnership opportunities by working with teams across Which?, including marketing, products, tech and partnerships
• Build strong links with charities to help position Which? Wills as a trusted partner in the legacy space
• Set up and negotiate new partnerships, guiding third parties through the full onboarding process
• Strengthen existing partnerships through regular reviews, feedback and renewals
• Support Which? Wills clients as their main contact, making sure all processes and systems are followed

About you

• You have a proven background in building long-term partnerships at a high level
• You're skilled in communication and negotiation, and can connect with different people and teams
• You have sales, business development or account management experience and a focus on achieving goals
• You can use CRM systems and tools like Microsoft Office or Google Suite to manage your work
• You're proactive, manage your own workload well, and always look for ways to improve services
• For a full list of essential requirements, please refer to the role profile, which can be downloaded as a PDF at the bottom of this advert.

Does this sound like the kind of role where you could make a real difference?

The interview process

1 hour TEAMS interview to include questions around the candidates experience, previous roles and aspiration. Short oral presentation asking the candidate to provide ideas and suggestions of how they would promote the wills service to prospective third parties and charities, and any ideas/suggestions they have (no longer than 10 minutes).

Benefits

We also have these benefits for you to consider:

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Discount site Pluxee which offers large % off every day shopping and holidays
• Work from (almost) anywhere" for 4 weeks of the year policy
• A great work-life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

We're proud to be ranked 3rd in the 'Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note:

1. You must meet the essential criteria listed within the Role Profile, to have your application reviewed.
2. Applications should be submitted via our online careers site, we are unable to accept applications by email. However, if you require an alternative application method as a reasonable adjustment, please contact us using the details above.
3. We reserve the right to withdraw this advert at any given time due to the number of applications received.