Salary circa £130K base salary per annum plus on target 20% annual award

Hybrid working - 3 days per week in the London office

Excellent benefits package

*** CLOSING DATE FOR APPLICATIONS 19TH OCTOBER 2025 - 2400HR **

About the role

We are seeking an exceptional Group People Director to help shape the future of our organisation.  You will be a key member of the Leadership Team, reporting directly to the CEO and working closely with senior colleagues to shape and deliver a progressive, future-focused people agenda.

This is a rare opportunity to lead across a broad functional remit with a focus on organisational design, cultural transformation, reward strategy development, and workplace experience.  Ensuring our organisation is future-ready in a rapidly changing world, including the opportunities and challenges of emerging technologies such as Generative AI.

This is a highly visible role in championing our values, driving forward equity, diversity and inclusion, and acting as the Leadership Team sponsor for one of our employee network groups and the sustainability working group.

What you'll be doing

Strategic People Leadership

• Develop and implement a group-wide people strategy aligned with our organisational goals (delivered through an OKR framework) and values.
• Act as a trusted advisor to the CEO and Leadership Team on organisational development, succession planning, and workforce capability.
• Lead on reward strategy, engaging with key stakeholders including the Remuneration Committee and Council.

Culture, Change and Capability

• Drive culture change programmes that support delivery of our 2030 ambitions.
• Build leadership capability and a high-performance culture through talent development, succession planning, and workforce planning.
• Champion equity, diversity, inclusion, wellbeing, and employee engagement at every level.

Workplace Experience and Operations

• Lead the Workplace Experience function, ensuring high-quality facilities, positive office environments, and effective management of other tenants in our London headquarters.
• Oversee all HR operations, policies, and services, ensuring compliance, efficiency, and employee-centred design.
• Ensure core people functions (people partnering, recruitment, reward, talent, EDI, wellbeing, people operations) are delivered to a high standard.

Team Leadership

• Inspire, develop and lead a high-performing team across People and Workplace Experience.
• Set clear priorities, foster a collaborative and inclusive team culture, and support ongoing development and growth.

About You

We're looking for a director level HR leader who combines strategic vision with operational expertise, and who thrives in complex environments.

Skills and experience:

• Experience in a director level People/HR role, ideally with some experience in a unionised environment.
• Experience of leading in a complex environment.  There are two active organisations in the Which? group which operate under the single brand - Which?  This combination of organisations who have charitable and commercial goals adds a level of complexity to the structure and governance of the organisation.  
• Proven track record of leading organisation-wide change, including organisational design and cultural transformation.
• Strong understanding of workforce trends and the future of work, including the impact of AI and automation.
• Excellent leadership and influencing skills, with the ability to operate confidently at Council/Board and executive level.
• Passion for purpose-led organisations and alignment with our values.
• Ideally, some experience overseeing workplace or facilities functions.

Personal attributes:

• Strategic thinker with a practical, delivery-focused mindset.  Able to bring new thinking and challenge to the Leadership Team. 
• Inclusive and empowering leadership style, able to inspire trust and collaboration.  
• Excellent communication and interpersonal skills; able to influence, coach, and challenge at all levels including Council/Board/Remco.
• Comfortable navigating ambiguity, change, and complexity.
• High emotional intelligence, resilience, and adaptability.
  Strong ethical judgment and commitment to organisational values.
• Ability to work effectively with unions and/or staff forums.

Why Join us?

This is an exciting opportunity to play a strategic leadership role at the heart of a respected, purpose-led organisation. You'll be shaping not only the future of our workforce, but also our culture, values, and how we embrace the future of work.

• Influence at the highest level as a trusted advisor to the CEO and Leadership Team.
• Lead transformational change that will define our organisation for the next decade.
• Work within a collaborative, values-driven leadership environment.
• Competitive salary, generous benefits, and hybrid working.
• The opportunity to champion inclusivity, sustainability, and innovation in a high-profile role.

If you're a forward-thinking, inclusive HR leader with the vision and expertise to make a lasting impact, we'd love to hear from you.  

Benefits

 We also have these benefits for you to consider: 

• 28 days holiday a year + Bank Holidays + Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service) 
• Leadership Team Annual Award scheme @ 20% on plan payout
• 35 hour working week and hybrid working arrangements - typically 3 days will be spent in the office
• Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual base salary
• Free access to Which? member content and free access to Which? money and legal helplines and will writing service
• Work from (almost) anywhere for 4 weeks of the year policy
• Discount site Pluxee which offers large % off every day shopping and holidays 

The interview process for this role involves

• Pre-Interview call with Resourcing Partner
• 90-minute virtual Interview  
• 2 x F2F interview (at our London Office). Part of an interview will involve playback of a pre-interview task/presentation we'd ask candidates to complete ahead of Interview 
• 45-60-minute reverse interview with direct reports from the team 

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk.  Find out more about the Disability Confident Interview Scheme here.

We promote a great work-life balance (the majority of our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed,

PLEASE NOTE THE CLOSING DATE FOR APPLICATIONS IS MIDNIGHT ON 19TH OCTOBER 2025.  WE WILL NOT BE ABLE TO ACCEPT APPLICATIONS BEYOND THIS DATE.