This role offers a competitive salary, hybrid working (Cardiff office with Wednesdays in the office), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Please note there are two roles on offer, one is permanent and the other is a 12 month FTC

Salary 23,000 - 25,000 per annum

About the role

To educate, excite and inform your portfolio of businesses to make the most of their Which? Trusted Trader endorsement. Your main purpose will be to support businesses in becoming Champions of our Trusted Trader scheme and ensure we reduce consumer detriment across the UK, and retaining your accounts by engaging them through effective account management. 

Key responsibilities include: 

• Consistent ability to manage a busy administrative workload
• Ability to meet or exceed set targets and KPIs
• Demonstration of providing value to clients to ensure a successful ongoing relationship via emails and calls 

About you:

• Previous account management experience 
• Previous selling experience 
• Previous retention or objection handling experience 
• Ability to work autonomously as well as part of a team
• Strong IT skills including Google Suite (including Gmail), Microsoft Word, Excel and Powerpoint 

The interview process for this role involves:-

• 1 hour interview including a 20 minute roleplay with hiring manager and a member of Trusted Traders leadership team

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Pluxee which offers large %% off every day shopping and holidays 
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines 
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd. 

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.