This role (16 month contract) offers a competitive salary, hybrid working (every Thursday at the London office), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £24,933 per annum 

*Please include a cover letter with your application. Your cover letter should outline your interest in internal communications, what attracts you to this apprenticeship, and any relevant skills or attributes that make you a great fit for the role. Any applications without this will be rejected.

​*** THE TEAM CREATED THIS VIDEO TO SHARE FURTHER INSIGHTS ABOUT THE ROLE ***

About the role

At Which?, our Internal Communications team plays a vital role in bringing our people together, connecting them to our strategy, values and impact in meaningful ways. We don't just share updates — we tell the story of how every colleague contributes to our purpose to make life simpler, fairer and safer for UK consumers.

As part of the wider Communications team — alongside experts in Press, Corporate Communications, Social and Events — we're at the heart of shaping the internal narrative. From working closely with our CEO and Leadership Team to partnering with departments across Which?, we make sure our colleagues are informed, inspired and engaged with what's happening across the organisation.

We're a team that thrives on collaboration, storytelling and making every voice count. If you're passionate about communication that drives culture, clarity and connection — and you want to be part of a mission-driven organisation with real impact — this is the place for you.

Key responsibilities include: 

• Managing the Internal Communications mailbox, responding to queries and escalating any questions to the wider Internal Comms team where relevant.
• Supporting the delivery of internal events, working closely with the Senior Internal Comms officer and Events team lead to plan content, encourage staff attendance and gather post-event evaluation.
• Managing some of our internal channels; working closely with the Senior Internal Comms officer to source, update content and evaluate these channels; recommending improvements.
• Working closely with the team to understand the requirements from different functions and support delivery of communications activity where required.
• Providing support for any other activities needed within the team, as directed by the Senior Internal Communications Manager.
• Work closely with the Senior Internal Communications Manager to develop evaluation methods for their areas of work and support overall IC reporting.

About you:

Are you passionate about writing and finding innovative ways to tell colleagues stories? Someone who is organised and keen to develop your skills within internal communications?

If so, then we'd love to hear from you. In addition you will have:

• Good planning skills, be delivery focused and able to work at pace
• Good written and verbal communication skills
• Ability to translate complex commercial, business and wider economic context into easily understandable information for colleagues
• Knowledge of Google suite (Gmail, slides, sheets) or/and Microsoft Office (Outlook, Word, Excel)
• Creative and innovative tactics and solutions for problems or issues
• Confident in building strong relationships with a range of stakeholders

Experience with Content Management Systems is also desirable.

The interview process for this role involves:-

Our interview process usually involves 2 stages:

• Sometimes a chat with a recruiter or hiring manager by phone (typically 30 minutes), followed by
• An interview on TEAMS (approximately 45-90 minutes) consisting of values and experience-based competency questions and a role related task on a laptop

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Pluxee which offers large %% off every day shopping and holidays 
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines 
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd. 

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.