This role offers a competitive salary, hybrid working (London office on Thursdays + one other day), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £100,000 - £115,000 per annum

About the role

At a time of great opportunity for Which?, with a new 2030 vision and strategy, this is a critical role in ensuring our Product, Data & Technology function can deliver at pace for our customers.

This role will help shape the delivery of new experiences across big transformational growth areas and enable us to level-up our product offering to improve customer acquisition and retention.

Key responsibilities include: 

As a senior member of the Product, Data & Technology Leadership team, this role will be critical in representing design and UX at the leadership team level, and influencing key stakeholders, as well as where needed being hands-on in shaping the product experience and organisational objectives.

About you:

• Experience leading a modern product design and user research team, or demonstrable management experience in these areas
• Deep understanding of user-centred design principles and methods, including application of formative and evaluative research methodologies to inform design decisions
• An excellent portfolio demonstrating experience across the full product life-cycle – including early concepts & prototypes through to  production-ready designs, across multiple devices. Examples should also include editorial based experiences and/or service led products.
• Ability to challenge and hold peers and stakeholders to account
• Ability to work with ambiguity and complexity while continuing to drive progress
• Results-oriented and will look at challenges innovatively to achieve our commercial objectives

The interview process for this role involves:-

• First interview - c.45 minute conversation
• Candidates who pass the first stage will have a second interview with the Chief Product, Data and Technology Officer and two other senior stakeholders. At this interview there will be a presentation.
• There will be a reverse interview with the team.

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Pluxee which offers large %% off every day shopping and holidays 
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines 
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.