This role offers a competitive salary, hybrid working (Mondays and at least one other day a week in our Central London office), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £85,000 - £95,000 per annum

***CLOSING DATE FOR APPLICATIONS MIDNIGHT SUNDAY 17TH AUGUST 2025***

 About the role

Lead and manage our team of expert economists, data analysts, data scientists and quantitative and qualitative researchers to design and deliver a robust programme of multi and mixed-methods research which supports and underpins our policy and advocacy work to drive positive change for and with consumers. 

Work closely and collaboratively with colleagues who are experts in policy, campaigning, public and external affairs to ensure that our research is aligned with the strategic aims of the organisation and shapes policy positions, drawing on an excellent understanding of consumer behaviour, sound economics and relevant areas of public policy. Ensure all outputs are analytically sound, robust and compelling to build effective influence. 

Key responsibilities include: 

• Proactively identify critical research questions and ways to fulfil strategic evidence needs. Work with Policy Heads and the Head of External Affairs and Campaigns to design and develop the evidence that is required to inform Which?'s policy positions and support campaigns.
• Manage, coach and develop the team. As a senior leader help embed high-performance practices across the wider Advocacy Group.
• Ensure the Strategic Insight team's work reflects organisational priorities and is widely understood and used across the organisation.
• Ensure research and insight outputs are clearly communicated and well-targeted to appropriate stakeholder audiences for maximum impact.
• Promote analytical excellence. Lead the inception and delivery of creative and innovative research methods. 

About you:

• A proven track record of initiating and leading innovative analytical projects to shape complex policy and strategic decisions.
• Strong experience of leading a diverse and multidisciplinary team, with a proven track record of developing people and building analytical capability, proven coaching skills.
• Ability to align deliverables to overarching strategy and build collaboration across diverse functions, roles and levels of seniority.
• Strong communication skills, both verbal and written, demonstrated through the ability to convey complex information with clarity. 
• Good understanding of policymaking processes across the UK, including the responsibilities of key regulators.

The interview process for this role involves:-

• A preliminary call with the Head of Strategic Insight.
• A 60-minute interview with both the Head of Strategic Insight and the Director of Policy and Advocacy, Chief Economist. Ahead of the  Interview, you will be asked to prepare two short responses (around 200 words each) to scenario questions to discuss in the interview. 
• There may be an additional follow up meeting to clarify any points.

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Pluxee which offers large %% off every day shopping and holidays 
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines 
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.