This role offers a competitive salary, hybrid working (5-8 days per month in the London office, with mandatory attendance on Thursdays), 

Salary £76,000 – £80,000 per annum

Location: London/Hybrid (5-8 days per month in the London office, mandatory Thursdays)

This role is being offered on a 12-month Fixed Term Contract

About the role:

This is a senior design leadership role responsible for leading high-performing product design across the organisation. You'll shape product direction and enable squads to deliver high quality, inclusive, evidence-led digital experiences that drive value for users and the business. You'll act as both a hands-on expert practitioner and a coach - bringing clarity to complex journeys, strengthening our design foundations, and raising standards across craft, process and outcomes.

Key Responsibilities include:

• Set product design vision and standards across craft, process and outcomes-aligned to Which? strategy and objectives.
• Lead complex, cross-squad design from discovery through to live, using evidence to define problems well, prototype at pace, reduce risk, and support confident decision-making.
• Shape end-to-end journeys by creating clear journey maps, consistent interfaces/interactions, and coherent experiences that reduce friction and increase confidence (including accessibility and inclusion).
• Coach and grow design capability, building a strong critique/peer review culture and supporting “people who design” beyond specialist product designers.
• Improve foundations and design ops, including design system adoption, patterns, accessibility standards, governance, reusable assets, and guidance on responsible AI use in design practice.

You'll have:

• Deep product design craft across information design, interaction/UI design, and end-to-end journey/service design.
• A strong evidence-led approach - comfortable partnering with user research and analytics to inform decisions.
• Strong ideation and experimentation skills - choosing the right technology and iterating quickly.
• Inclusive and accessible design expertise with a strong understanding of standards and best practice.
• Excellent communication and storytelling - confident presenting rationale, trade-offs and impact to senior stakeholders; strong facilitation skills.
• Demonstrable experience coaching and developing designers and emerging design leaders, and working with high autonomy.

The interview process for this role involves

• First interview – circa 30 minute conversation with the hiring manager
• Candidates who pass the first stage will have a second interview with the hiring manager and two other colleagues across the product, design and technology team. At this interview there will be a presentation.
• Offer stage

Benefits

We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Pluxee which offers large %% off every day shopping and holidays 
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines 
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024.   

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.