This role offers a competitive salary, hybrid working (London NW1, 1-2 office days per week including every Tuesday), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Please note - Only applications that include a cover letter will be considered. Your cover letter will be no longer than the equivalent of one side  of A4  and will highlight your key achievements and skills that are relevant to the Essential Criteria listed in the Role Profile. Please also share why you have applied for the role and want to work at Which?.

Salary £32,000 – £40,000 per annum

 About the role

We're searching for an outstanding senior digital content producer, to curate and write consumer-facing newsletters that build engagement and deliver against Which?'s commercial objectives. Working with our wider team of topic-specialist editors, writers and researchers this role plays a pivotal role in helping our 1 million+ consumer audience discover the right products and services for their needs, engage with Which? and support our organisation's charitable and campaigning goals.

Key responsibilities include: 

• Maximise the reach of, and engagement with, Which? content by curating the optimal mix of digital content for newsletters, delivering the newsletter strategy and meeting commercial and impact objectives
• Write exceptional quality copy to drive engagement, reinforce the Which? brand and deliver a premium user experience across the suite of newsletters. 
• Continually interrogate, monitor and share newsletter performance results and use these to recommend next steps and iterations of Which? content.
• Monitor market and competitor developments to provide our audiences with relevant and engaging content that exceeds consumer expectations.
• Assist with team training by producing guidelines, training materials and presentations as required. Acts as a mentor and contributes to quality-checking of colleagues' output.
• Work with stakeholders across the business to drive engagement in key topic areas at the right time, and liaising with teams to ensure the best onward journeys.

About you:

We're looking for a digital content producer with proven flair for creating high quality consumer-focused newsletter journeys that deliver on engagement, commercial and impact objectives.

• Demonstrable ability to deliver high quality newsletters that are consumer focused, accessible and in line with tone of voice guidelines.
• Proven prowess in interrogating digital content performance data using platforms such as GA4 and Looker. Knowledge of systems such as Tableau and Marketing Cloud would be a bonus.
• A track record of driving innovation to improve the reach, impact and engagement of digital content.
• Confident collaborating with multiple stakeholders across a multifaceted organisation to ensure outputs are co-ordinated, delivered on time and to spec.
• Able to produce high quality content and sparkling copy at pace, while managing multiple short and long term content projects.

The interview process for this role involves:-

• One hour interview via Microsoft Teams, with a practical one-hour writing task to be completed ahead of interview.

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Pluxee which offers large %% off every day shopping and holidays 
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines 
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.