This role is an FTC/Secondment for 14 months (maternity cover). 

The roles offer a competitive salary and hybrid working with two days a week in the London office, 

Salary £41,000 – £46,000 per annum

About the role

Are you an experienced and creative internal communications professional who can hit the ground running?  We're looking for a Senior Internal Communications Officer to step into this critical london-based role and make an immediate impact. With this being a maternity cover position, we're looking for someone who can confidently lead internal communications projects, deliver engaging content and drive results from day one. This role is perfect for someone who has a strong background in crafting compelling content, managing campaigns and collaborating with senior leaders to influence and inspire. Your ability to write clear, engaging, and impactful communications will be central to  everything you do, whether it's all staff emails, intranet updates, or strategic campaigns. You'll play a pivotal role in connecting our people with Which?'s purpose, strategy, and values, ensuring our hybrid workforce stays informed, inspired, and aligned.

Key responsibilities include: 

• Develop and deliver creative internal communication campaigns to engage employees with Which?'s purpose, strategy, and values.
• Write engaging and impactful content for a variety of channels, including blogs, the intranet, and email communications.
• Collaborate with teams across the organisation to create targeted messages and campaigns that resonate with a hybrid workforce.
• Act as a senior member of the Internal Communications team, deputising for the Internal Communications Manager where required and working directly with the Leadership team and CEO.
• Manage internal communication tools, such as the intranet and email marketing platforms, ensuring they are effective.

About you:

• A strong track record in internal communication, with the ability to hit the ground running in a maternity cover role. 
• Exceptional written and verbal communication skills, with the ability to craft clear, engaging, and compelling copy tailored to diverse audiences.
• A creative mindset with a talent for finding imaginative and innovative ways to engage employees across a hybrid workforce.
• Strong organisational and multitasking skills, with the ability to manage multiple projects effectively and meet tight deadlines.
• Confidence in building relationships and influencing stakeholders at all levels, including senior leadership, to achieve communication goals.
• Proficiency in using internal communication tools, including content management systems (CMS), email marketing platforms, and basic image or video editing tools, to deliver dynamic content.

The interview process for this role involves:

There are two stages

• A 15 minute informal chat around your cv and then a 90 minutes competency based interview with a short writing task

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Sodexo which offers large %% off every day shopping and holidays 
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines 
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk.  Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.