This role offers a competitive salary, hybrid working (London/Hybrid minimum 1 day a week in the office (Thursdays)), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £70,000 - £75,000 per annum

 About the role

You'll be accountable for the vision, strategy, discovery and delivery of a product squad, working with your engineering and UCD counterparts. You'll be building a long-standing, high-performing product team that can work on a range of different problems. 

Initially you will be focused on reimagining our Trusted Traders service to better serve our business customers, end users and operational staff. By helping the best companies efficiently get (and use) the endorsements they need, you'll reduce consumer harm and meet company financial goals, creating a delightful and valuable experience for all. You'll understand our existing processes, then balance user needs and business outcomes to create an evidence-based approach to helping our users. You'll later be thinking about our wider B2B opportunities and where digital technology can improve outcomes - so that we can increase revenues, and thereby continue to fund our important charitable work standing up for UK Consumers. 

Throughout your time as a Senior Product Manager at Which?, you'll be working on exciting problem areas, including exploring new product opportunities where there may be no clear solution - or maybe countless solutions to be reconciled. You may be working on a new problem using discovery techniques or leading a tiger team to solve a hot topic, while also keeping the majority of your squad working efficiently on their core work. You'll be creating a range of longer-term plans, and thinking about the evidence you - and your stakeholders - will need to help choose between them.

You may also be working with suppliers or partners, scoping work and setting up relationships for long-term success - without losing our ability to test and learn.

Key responsibilities include: 

• working with stakeholders to understand business opportunities and context, to ensure work is driving the right impact
• developing a deep understanding of users - their perspectives, priorities, journeys and problems in your product area
• leading different types of discovery, analysis and research work to find a great solution to problems, or uncover new valuable opportunities
• understanding the market, audience and commercial opportunities in developing an outstanding and compelling B2B endorsement service
• working with third-parties to co-ordinate the development of shared product propositions, complying with all regulatory requirements
• appropriately planning your agile delivery approach, in collaboration with colleagues from Engineering and UCD
• understanding the principles, concerns and trade-offs inherent in engineering & architectural decision making around technical infrastructure and rapid testing of product propositions
• developing a lasting trusted partnership and long-term alignment with stakeholders around your product vision, strategy and roadmap
• managing the backlog and writing user stories that help your squad to work effectively in deliver high quality valuable software that solves user and business problems
• collaborating with other disciplines to set up, monitor, evaluate and use the right metrics to measure the performance of your squad's output, in order to help guide future decisions
• proactively investigating data and metrics to help inform your priorities
• managing dependencies and collaborating with other squads on shared outcomes
• working with leadership and your squad on OKRs for the current and future quarters
• creating and continually improving a high-performing team
• effectively leading work at multiple stages of the delivery lifecycle
• communicating and escalating risks, and using checkins to involve stakeholders in the most important decisions.
• being responsible for the co-ordination of a squad's contribution to incident preparedness and resolution, and collaborating with peers to ensure clear communication to stakeholders.

About you:

• Experienced senior product manager that has worked in a range of contexts or parts of  the product  lifecycle, using modern discovery, delivery, and operations approaches
• Proven experience in planning, prioritising and iteratively delivering valuable outcomes - for users and the organisation
• Experience in reinventing digital services with a significant back-office aspect - ideally with a B2B focus, and with some significant eligibility assessment aspects.
• Experience of using data to shape customer experiences; this ranges from strategic analysis to determine ROI on opportunities, through analytics and A/B testing, and to driving personalisation at scale
• Proven experience in sharing perspectives between engineering and editorial teams to create new solutions that work
• Successfully identifying and testing the most important assumptions about user behaviour and technical solutions, to manage risk, build trust through evidence,  and ensure a regular rhythm of successful delivery
• Successfully led a multidisciplinary team to improve their own practices into being high-performing, healthy, and regularly delivering small increments of value
• Demonstrable ability to approach technical incidents with a considered approach, ensuring non-technical colleagues understand situations and ensuring communication is clear, regular and focused.

The interview process for this role involves:-

• There may be an informal discussion with the recruitment team, depending on the volume of candidates
• A 50-minute first-round interview about your skills and experience
• For successful candidates, a second-round interview which will consist of responding to a Product Management scenario (which will be sent several days in advance of the interview), followed by a few more in-depth questions about your skills.
• There may also be a final short meeting with our Head of Product and/or Chief Product and Technology Officer.

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Pluxee which offers large %% off every day shopping and holidays 
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines 
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd. 

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.