This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and a fantastic pension scheme.

London: London/Hybrid minimum 1d/week in the office (Thursdays)

This role is initially a 12 month fixed-term contract. There may be an opportunity for a permanent role in the future

Salary £60,000 - £75,000 per annum

 About the role

You'll be accountable for the vision, strategy, discovery and delivery of our mobile app Product squad, working with your Engineering and UCD counterparts. We see users' deeply personal connection with their mobile devices, and the trust they have in them around accessing their finances, as an important opportunity for Which? to enable consumers to take greater control of their lives. You will be focused on extending our MVP of “Life Admin”, our first foray into helping users understand the possibilities of open banking and how it can help them get better deals for key utilities. We've built the initial technical and regulatory capabilities to enable us to safely pilot with real users, and are now seeking to iterate towards product-market fit, through a series of controlled experiments.

As Which?, we want to help our users get the benefits of new technologies, and also use them to reduce consumer harm and live better. How can we help them get the best deal, as easily and regularly as possible? How can we help them with saving towards those important projects? And much more besides!

You'll balance user needs and business outcomes to create an evidence-based approach to helping our users - so that we can attract and retain subscribers, create new partnerships, increase revenues, and thereby continue to fund our important charitable work standing up for UK Consumers. This is a critical project towards our 2030 strategy, and the Senior Product Manager will need to take a lead on delivering the revenue impact as well as the user experience.

More generally, as a Senior Product Manager, you'll be working on some exciting problem areas, including exploring new product opportunities where there may be no clear solution - or maybe countless solutions to be reconciled. You may be working on a new problem using discovery techniques or leading a tiger team to solve a hot topic, while also keeping the majority of your squad working efficiently on their core work. You'll be creating a range of longer-term plans, and thinking about the evidence you - and your stakeholders - will need to help choose between them. You'll be building a long-standing, high-performing product team that can work on a range of different problems. 

You may also be working with suppliers or partners, scoping work and setting up relationships for long-term success - without losing our ability to test and learn.

Key responsibilities include: 

• working with stakeholders to understand business opportunities and context, to ensure work is driving the right impact
• developing a deep understanding of users - their perspectives, priorities, journeys and problems in your product area
• leading different types of discovery, analysis and research work to find a great solution to problems, or uncover new valuable opportunities
• understanding the market, audience and commercial opportunities in developing an outstanding and compelling “life admin” proposition for our mobile app, driving to product-market fit
• working with third-parties to co-ordinate the development of shared product propositions, complying with all regulatory requirements
• appropriately planning your agile delivery approach, in collaboration with colleagues from Engineering and UCD
• understanding the principles, concerns and trade-offs inherent in engineering & architectural decision making around technical infrastructure and rapid testing of product propositions
• developing a lasting trusted partnership and long-term alignment with stakeholders around your product vision, strategy and roadmap
• managing the backlog and writing user stories that help your squad to work effectively in deliver high quality valuable software that solves user and business problems
• collaborating with other disciplines to set up, monitor, evaluate and use the right metrics to measure the performance of your squad's output, in order to help guide future decisions
• proactively investigating data and metrics to help inform your priorities
• managing dependencies and collaborating with other squads on shared outcomes
• working with leadership and your squad on OKRs for the current and future quarters
• creating and continually improving a high-performing team
• effectively leading work at multiple stages of the delivery lifecycle
• communicating and escalating risks, and using checkins to involve stakeholders in the most important decisions.
• being responsible for the co-ordination of a squad's contribution to incident preparedness and resolution, and collaborating with peers to ensure clear communication to stakeholders.

About you:

• Experienced senior product manager that has worked in a range of contexts or parts of  the product  lifecycle, using modern discovery, delivery, and operations approaches
• Proven experience in planning, prioritising and iteratively delivering valuable outcomes - for users and the organisation
• Experience in working on mobile application product development - ideally with some aspect of regulatory or compliance requirements
• Experience of working collaboratively across an organisation to drive financial outcomes
• Experience of using data to shape customer experiences; this ranges from strategic analysis to determine ROI on opportunities, through analytics and A/B testing, and to driving personalisation at scale
• Proven experience in sharing perspectives between engineering and editorial teams to create new solutions that work
• Successfully identifying and testing the most important assumptions about user behaviour and technical solutions, to manage risk, build trust through evidence,  and ensure a regular rhythm of successful delivery
• Successfully led a multidisciplinary team to improve their own practices into being high-performing, healthy, and regularly delivering small increments of value
• Demonstrable ability to approach technical incidents with a considered approach, ensuring non-technical colleagues understand situations and ensuring communication is clear, regular and focused.

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days*
• Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Pluxee which offers large %% off every day shopping and holidays 
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money and legal helplines 
• Work from (almost) anywhere” for 4 weeks of the year policy

The interview process for this role involves:-

• A 50-minute first-round interview about your skills and experience
• For successful candidates, a second-round interview which will consist of responding to a Product Management scenario (which will be sent several days in advance of the interview), followed by a few more in-depth questions about your skills.
• There may also be a final short meeting with our Head of Product and/or Chief Product and Technology Officer.

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk.  Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.