This role offers a competitive salary, hybrid working (London), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary: £65,000 – £67,500 per annum

Location: London/Hybrid with 1-2 days in the office per week (Every Thursday mandatory) 

This role is being offered on a 10-12 months Fixed Term Contract (Maternity cover) 

About the Role

Are you an experienced user researcher ready for a new challenge? 

It's a particularly exciting time for Which?, as we work towards our 2030 strategy. The needs of our users are right at the heart of everything we do, and as a Staff User Researcher, you'll play an important role in shaping the future of how we make life simpler, fairer and safer for consumers. 

This role involves both research and leadership (supporting others, advocating for the discipline, building relationships and influencing decisions). You'll be part of the Product Design and User Research team, within the Product, Data and Tech department, and will work across product squads in a fast-paced, agile environment to deliver research that has tangible impact for the business and for users. You'll also play an important role in developing user research practice at Which?

***HEAR MORE FROM THE TEAM ABOUT THE ROLE IN THIS VIDEO THEY'VE PUT TOGETHER***

Key Responsibilities include:

• Being the go-to user researcher for several squads, responsible for research strategy on those squads, and ensuring the quality of user research conducted.
• Collaborating with stakeholders around the organisation to ensure that research efforts are clearly tied to decision making and laddered up to organisational strategy. 
• Planning, conducting and analysing strategic research using qualitative and quantitative methods to identify user motivations, needs, behaviours, and frustrations. 
• Presenting compelling and clear insights that enable good, timely decisions.
• Coaching and mentoring product designers, content leads and product managers to conduct high quality evaluative research at pace.
• Playing an important role in building the research operations capabilities of the user research team (e.g. playbooks, tools, templates, knowledge management, participant recruitment and ethics).

About you

• Lead and define strategic user research initiatives across several squads - using a range of qualitative and quantitative methods to deliver high quality, timely research, at pace.
• Lead user research from planning to delivery, including defining the brief, recruitment and scheduling, facilitating methods and analysing data. 
• Collaborate effectively with stakeholders to understand business needs, make sure they have what they need to make decisions based on insight. 
• Build clear and actionable insights, tell compelling stories, and influence decisions at the right time, with the right insight.
• Support other user researchers, and other people who conduct user research, with coaching, mentoring, peer review and quality assurance. 

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Pluxee which offers large %% off every day shopping and holidays 
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines 
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Work from (almost) anywhere for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd. 

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.