This role offers home based working with travel across the UK (the assessor will need to cover face to face assessments from North London to the Midlands, including Essex and East Anglia and from time to time may need to travel further afield) , and a requirement to attend the Cardiff office once a quarter).

This role is being offered on a 12 month Fixed Term Contract

Salary £37,500 - £43,000 per annum

 About the role

This is an exciting opportunity to help reduce consumer detriment in the home improvement and vehicle servicing and repair sectors. As an Assessor you will play a vital role in ensuring that the businesses endorsed as Which? Trusted traders meet the high standards of the scheme, treat consumers honestly and fairly, are adequately insured and competent to carry out the work they do and do not pose a risk to the reputation of Which.

Please note you require an understanding of contract law, fair trading law and unfair contract terms law and Recognised trading standards qualification covering fair trading, contract law and product safety to apply for this role.

Key responsibilities include: 

• Conducting assessments visits of businesses applying to become a Which? Trusted trader and those already endorsed as a Which Trusted trader in line with Which? Trusted Trader standards and requirements ensuring that criteria are fully checked, Trader actions explained and recommendation for endorsement is made.
• Undertaking the required preparation checks prior to assigned trader assessment visits escalating any concerns to the Team Leader.
• Preparing rejection communications for traders where we do not want to progress their application.

About you:

• You'll be an experienced Trading Standards professional holding a recognised trading standards qualification proactive in everything you do and a great problem solver with a collaborative approach. You have the ability to communicate effectively with a wide range of audiences to a very high standard and have a track record in building effective relationships.
• You'll have experience assessing businesses to ensure that they are in compliance with legal requirements and understand obligations under contract law and operate within “best practice” when dealing with consumers

 We also have these benefits for you to consider: 

• 35 hour working week (no weekends)
• Generous 28 days holiday a year plus Bank Holidays 
• Award winning pension scheme – when you pay in 3%, Which? 
• Discount site Sodexo which offers large %% off every day shopping and holidays 
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money and legal helplines 
• Work from (almost) anywhere” for 4 weeks of the year policy

The interview process for this role involves:-

• A  task will be sent to the candidate the day before for them to present their findings at the interview. Then a structured competency based interview of approx 1 hour.

About Trusted Traders 

Which? has been testing products and services for 60 years. Now we're doing the same for traders. Just like the Which? Best Buy award, our Which? Trusted trader icon is a sign of reputation and trust.

Which? Trusted Traders is an endorsement scheme that recognises reputable traders in the home improvement and motor industries, such as plumbers, mechanics and kitchen installers. 

Which? Trusted Traders aims to raise standards for consumers, by setting a benchmark we expect all traders to meet before they can be endorsed. All traders who meet our standards process can become a Which? Trusted trader, and can display our Which? Trusted trader icon on their branding and promotional material.

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 16th.

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk.  Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.