This role offers a competitive salary, (London office 4-5 days per week, occasional working from home), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £30,000 - £34,000 per annum

Location: London (Office based  4-5 days per week occasional working from home)

This role is being offered on a 6-month Fixed Term Contract 

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.

About the role

To play a central role in the smooth running of our workplaces. In this varied position, you will be the heartbeat of our day-to-day office operations.  You will provide vital support for our property management and health, safety and environmental (HSE) team.  You enjoy being at the centre of office life and love to collaborate.  You will live our values: we care, we're brave, we make it happen, and we're connected.

Key responsibilities include: 

• Office Operations and Facilities Support: Serve as the first point of contact for the Workplace Experience team, manage office supplies and stock levels, log/track maintenance issues, and support internal office initiatives (e.g., moves, refurbishments)
• HSE and Compliance Management: Support the HSE Adviser, coordinate staff health and safety training (including DSE assessments), and maintain accurate training records, compliance logs, and controlled documents for policies and risk assessments
• Administrative and Communications Support: Manage the departmental inbox, provide general administrative support to the wider team, assist with new staff onboarding arrangements, and maintain the internal intranet (Hub) pages
• Finance and Records Administration: Maintain various tracker spreadsheets for requests and compliance, produce basic reports for management
• General Support and Project Participation: Provide cover for the Front of House team when necessary, participate in relevant projects (which may include creating databases or presentations), and operate with flexibility to support the needs of the office

About you:

• Organisational and Administrative Expertise: Proven experience in an administrative or team support role, demonstrating exceptional attention to detail, accuracy, and strong multi-tasking and prioritisation abilities in a fast-paced environment
• Customer Focus and Communication: Pride in providing a high standard of service to colleagues and visitors (customer-focused), coupled with a professional, approachable manner and the ability to communicate clearly across the business (great communicator)
• Technical Proficiency: Relevant experience using MS Office/Google programs (computer skills) and being comfortable and proficient with software packages, with a keenness to use AI in your work (tech-savvy)
• Proactive and Reliable: The ability to be solutions-focused, calm under pressure, proactive in spotting what needs doing, and a strong team player with a flexible approach
• Desirable Expertise: Experience in a commercial office or multi-tenant environment, prior support for HSE or facilities teams, experience in raising purchase orders, and knowledge of DSE processes, training coordination, or document control

The interview process for this role involves:-

• First stage video call - 30 mins
• Second stage in person interview London office with role based task 

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service) 
• Healthcare insurance & Private medical insurance 
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines 
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024.   

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.